How do I chose a color?
Always choose colors from the hand painted samples in our fan decks or order a sample jar to check the color prior to placing a large order for paint. Computer screens do not accurately represent colors and should be used as a guide only.
We do not refund or exchange tinted paint. The customer is responsible to check the color is correct before application.
What if the color is not listed?
If you would like to order a color from one of our archived fan decks chose "Archived Color" from the drop down menu. At checkout enter the color name in the Order Comments section.
Do you create custom colors?
Yes! If you don't see a color that fits just right for your project we can always create a custom color of your very own! Please contact our showroom at 310-444-2882 to discuss and place your order.
Do you have pricing for the trade?
We offer trade pricing to interior designers, architects, painters, contractors, etc. Please email firstname.lastname@example.org directly to setup your account.
If you have a large commercial job please contact our architectural rep Mahana directly, email@example.com
How much does shipping cost?
Shipping rates are based on the total weight of items currently in your cart. For most sample items a fixed shipping cost will be applied.
How is my order going to be delivered?
Small orders like fan decks or sample jars will likely be delivered via USPS. Larger orders are delivered via Fedex Ground. If you need to expedite an order please call our showroom directly, 310-444-2882. Due to COVID19 delivery times may be longer than usual. Fedex may not provide a refund for a shipment that arrives later then expected.
How long will my order take to arrive? Are there lead times for some products?
It varies. Most orders will be dispatched next day, however, due to COVID19 it may take a bit longer for processing. We are doing our best to keep our employees and customers safe and due to additional safety precautions and protocols more time may be needed. Processing includes time for the order to be tinted, if necessary, packed and shipped.
Allow 2-4 weeks for delivery of wallpaper.
What if no one is home to receive my order?
If there is no one home when the goods are delivered, your order may be left on your doorstep if the driver deems it a "safe" area. No liability will be accepted by Porter's Original Paints/Sydney Harbour Paint Company or our carrier if the goods are removed or stolen.
What if my order is received damaged?
We make every effort to ensure all orders are carefully packaged. We, however, cannot ensure the handling once it leaves our warehouse. There are, at times, damages that may occur. If you receive a damaged package, take pictures to document how the package arrived. We will need photos of the outer box as well as the inner contents to pursue a claim. Notify us within 24 hours of receipt of a damaged shipment.
All packaging material and damaged goods must be kept in the original form as received. Packaging and damaged goods should not be disposed of, released to the shipping carrier, or returned to the seller before a claim is completed. Failure to comply can result in the denial of the claim.
What is your returns & exchanges policy?
Untinted product can be returned within 7 days from date of receipt for store credit only. After 7 days a 15% restocking fee will apply. No returns will be accepted after 14 days.
Tinted product and wallpaper are FINAL Sale and cannot be exchanged or returned.
All items should be returned in original condition, unopened and undamaged. We will only accept items that meet these standards.
Please note, Returns & Exchanges may take up to two (2) weeks to process. The cost of returned goods will be credited to the customer's online account to use towards future purchases. Delivery and handling costs will not be credited. Costs incurred in returning goods have to be bared by the customer.
Can't find the answer you are looking for?
We are always happy to help! Please contact Customer Service at 310-444-2882.