Frequently Asked Questions
How much does shipping cost?
Shipping rates are based on the total weight of items currently in your cart. For wallpaper, fan decks, wallpaper samples, and sample jars fixed shipping costs will be applied.
How is my order going to be delivered?
Small orders like fan decks or sample jars will be delivered via USPS. Larger orders are delivered via UPS Ground. Wallpaper orders are delivered via DHL directly from our manufacturer.
How long will my order take to arrive? Are there lead times for some products?
It varies. Most orders will be dispatched within 2 business days. This would include time for the order to be processed, tinted if necessary, packed and shipped.
Allow 2-4 weeks for delivery of wallpaper.
All pre-order items will take between 2-4 weeks for delivery.
What if no one is home to receive my order?
If there is no one home when the goods are delivered, your order may be left on your doorstep. No liability will be accepted by Porter's Original Paints/Sydney Harbour Paint Company or our carrier if the goods are removed or stolen.
What if I don't like the color I chose?
Always choose colors from the hand painted samples in our fan decks or order a sample jar to check the color prior to placing a large order for paint. Computer screens do not accurately represent colors and should be used as a guide only.
We do not refund or exchange tinted paint. Customer is responsible to check that color is correct before application.
What is your returns & exchanges policy?
Untinted product can be returned within 7 days from date of receipt for store credit only. After 7 days a 15% restocking fee will apply. No returns will be accepted after 14 days.
Tinted product and wallpaper are FINAL Sales and cannot be exchanged or returned.
All items should be returned in original condition, unopened and undamaged. We will only accept items that meet these standards.
Please send all items for return complete with your name, receipts, and reason for return, to:
Sydney Harbour Paint Company, 1520 Cotner Avenue, Los Angeles, CA 90025
Please note, Returns & Exchanges may take up to two (2) weeks to process. The cost of returned goods will be credited to the customer's online account to use towards future purchases. Delivery and handling costs will not be credited. Costs incurred in returning goods have to be bared by the customer.
Can't find the answer you are looking for?
Please contact Customer Service, 310-444-2882, Mon-Fri 9am-5pm.